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Mental Health Crisis Services Get One Phone Number

As announced at the end of September, DHS has been testing a new phone number to connect people to mental health crisis services. Testing of this number in the metro area has been completed, and the pilot of the new crisis number is now getting underway.

Starting Monday, January 8, individuals and service providers in the Twin Cities metro area, calling from a cell phone, can call one number — **CRISIS (**274747)  — and have their call seamlessly forwarded to their county mental health crisis team.

At this time, **CRISIS is being piloted in the metro area only. The counties in the **CRISIS pilot are Anoka, Carver, Dakota, Hennepin, Ramsey, Scott and Washington. Eventually, **CRISIS will replace a list of 30 county crisis numbers across the state. As the system rolls out, a landline 800 number will be added for people without cell phones, especially in rural areas.

Note that during the pilot, in order not to miss any calls, if an individual outside of the metro area calls the number they will be routed to their local team as well. However, data collection will be focused on the metro area at this time. Also important is that the contractor was only able to set boundaries based on county lines not the reservations. Individuals will need to continue to dial the current number if they hope to reach a tribal team.

Please contact Dominique.jones@state.mn.us with any questions.

(From MN DHS – Mental Health Update)