Working to improve the lives of children and adults with mental illnesses and their families
800 Transfer Road, #31
Saint Paul, MN 55114
toll free: 1-888-NAMI-Helps
It used to be that when you or a loved one had a mental health crisis, the only option was to call 911. Often this resulted in a police, not a health care, response. Now in Minnesota, across the state, there are mental health crisis services.
The crisis teams, made up of mental health professionals, can travel to the individual’s location and assess the situation. They help the individual through the crisis by providing stabilization services, intervention services, crisis prevention planning, referral to other professionals (including in some areas rapid access to psychiatrists) and follow-up services.
The crisis teams are available by phone 24 hours a day, seven days a week. NAMI members are urged to call them when someone is suicidal, psychotic, exhibiting out of control behavior or threatening to harm themselves or others. In some areas there are also crisis homes, where adults can stabilize without going to a hospital or emergency room.
It is a good idea to know the phone number ahead of time of the crisis team in your community. A listing of teams is available below.
• Metro Area Mental Health Crisis Response
Anoka: 763-755-3801, Carver/Scott: 952-442-7601
Dakota: 952-891-7171, Washington: 651-777-5222
Ramsey: adults - 651-266-7900, children - 651-774-7000
Hennepin: adults - 612-596-1223, children - 612-348-2233
• Urgent Care for Adult Mental Health (Ramsey, Dakota and Washington counties)
402 University Ave. E., St. Paul - Walk-ins Welcome - 651-266-7900, also is a 24/7 Mobile Crisis Team and Crisis Phone Line
Monday - Friday 8:00 a.m. to 9:00 p.m.
Saturday - Sunday 11:00 a.m. to 3:00 p.m.
• National Suicide Prevention LifeLine - Get Help Online, here. 1-800-273-TALK (8255)
• Metro Children's Crisis Response Phone Numbers and Information, here.
• Adult Mental Health Crisis Providers, updated July 2009, PDF here.
• Mental Health Crisis Services, all counties, updated December 2009, PDF here.
• Mental Health Mobile Crisis Teams, Fact sheet here.
• Mental Health Crisis Line phone numbers by county, updated December 2009, here.
• Minnesota Dept. of Human Services, Mental Health Division - Adult Crisis Response Resources, here.
• NAMI Minnesota's booklet: Mental Health Crisis Planning for Adults, here. (Updated May 2013)
• Learn to recognize, manage, prevent and plan for your child's mental health crisis. Read or download this NAMI Minnesota's Crisis Planning for Families booklet.
• Minnesota Health Care Providers Directory, here.
• Hennepin County 2010 Adult Behavioral Health Directory, here.
Mental Health Crisis Planning for Families - Having a child with challenging behaviors or mental illness can be stressful and at times families need help. Learn the role of county crisis teams, deescalation techniques and how to create effective crisis plans. This workshop also provides information about resources in the community. Class is approved for one-hour training for foster care families. Contact Suzette, 651-645-2948 x102. Stipends available for childcare and transportation.
Mental Health First Aid
(for Families or Professionals) - Designed to teach the basic first aid skills needed to help a person who is experiencing a mental health problem or crisis, this 8-hour course is aimed at improving mental health literacy. Understanding and recognizing the signs that someone needs help, is the first step in getting that person appropriate care and treatment. Participants will receive a course manual and certificate. Contact Donna, 651-645-2948 x101.
When a Crisis Occurs (for Families) - Preparing for an emergency or mental health crisis is important to ensure a good outcome. While each crisis plan is different, there are common elements. This workshop will explain the options, common elements and help families plan and prepare for a crisis. Contact Donna, 651-645-2948 x101.
Youth Mental Health First Aid - This class introduces participants to the risk factors and warning signs of mental health problems in adolescents, builds understanding of the importance of early intervention, and most importantly – teaches individuals how to help a youth in crisis or experiencing a mental health or substance use challenge. Participants learn a core five-step action plan to support an adolescent developing signs and symptoms of mental illness or in an emotional crisis: Assess for risk of suicide or harm; Listen non-judgmentally; Give reassurance and information; Encourage appropriate professional help; Encourage self-help and other support strategies. Contact NAMI, 651-645-2948.