Crisis Resources

Contact Us

NAMI Minnesota
800 Transfer Road, #31
Saint Paul, MN 55114

phone: 651-645-2948
toll free: 1-888-NAMI-Helps
(1-888-626-4435)
fax: 651-645-7379

email: namihelps@namimn.org

Site Designed By: mod&co
Site Developed By: Plaudit

Mental Health Crisis Services Get One Phone Number

Media Release: Jan. 10, 2018

As announced at the end of September, DHS has been testing a new phone number to connect people to mental health crisis services. Testing of this number in the metro area has been completed, and the pilot of the new crisis number is now getting underway.

Starting Monday, January 8, individuals and service providers in the Twin Cities metro area, calling from a cell phone, can call one number — **CRISIS (**274747)  — and have their call seamlessly forwarded to their county mental health crisis team.

At this time, **CRISIS is being piloted in the metro area only. The counties in the **CRISIS pilot are Anoka, Carver, Dakota, Hennepin, Ramsey, Scott and Washington. Eventually, **CRISIS will replace a list of 30 county crisis numbers across the state. As the system rolls out, a landline 800 number will be added for people without cell phones, especially in rural areas.

Note that during the pilot, in order not to miss any calls, if an individual outside of the metro area calls the number they will be routed to their local team as well. However, data collection will be focused on the metro area at this time. Also important is that the contractor was only able to set boundaries based on county lines not the reservations. Individuals will need to continue to dial the current number if they hope to reach a tribal team.

Please contact Dominique.jones@state.mn.us with any questions.

(From MN DHS – Mental Health Update)

Minnesota Mental Health Crisis Services

It used to be that when you or a loved one had a mental health crisis, the only option was to call 911. Often this resulted in a police, not a health care, response. Now in Minnesota, across the state, there are mental health crisis services.  

The crisis teams, made up of mental health professionals, can travel to the individual’s location and assess the situation. They help the individual through the crisis by providing stabilization services, intervention services, crisis prevention planning, referral to other professionals (including in some areas rapid access to psychiatrists) and follow-up services.

The crisis teams are available by phone 24 hours a day, seven days a week. NAMI members are urged to call them when someone is suicidal, psychotic, exhibiting out of control behavior or threatening to harm themselves or others. In some areas there are also crisis homes, where adults can stabilize without going to a hospital or emergency room.

It is a good idea to know the phone number ahead of time of the crisis team in your community. A listing of teams is available below.

• Metro Area Mental Health Crisis Response
Anoka: 763-755-3801, Carver/Scott: 952-442-7601
Dakota: 952-891-7171, Washington: 651-777-5222
Ramsey: adults - 651-266-7900, children - 651-266-7878
Hennepin: adults - 612-596-1223, children - 612-348-2233

• Urgent Care for Adult Mental Health (Ramsey, Dakota and Washington counties)
402 University Ave. E., St. Paul - Walk-ins Welcome - 651-266-7900, also is a 24/7 Mobile Crisis Team and Crisis Phone Line
Monday - Friday 8:00 a.m. to 9:00 p.m.
Saturday - Sunday 11:00 a.m. to 3:00 p.m.

Adult Mental Health Crisis Response Contacts by County

Children's Mental Health Crisis Contacts by County

Crisis Text Line (https://www.crisistextline.org/) refers many texters to dozens of other organizations, depending on the issue they are struggling with. Text 741741.

• National Suicide Prevention LifeLine - Get Help Online, here.  1-800-273-TALK (8255)

• Metro Children's Crisis Response Phone Numbers and Information, here.  Note: The Ramsey County Children's Crisis Response number has changed to 651-266-7878. 

• Mental Health Mobile Crisis Teams,  Fact sheet here.

Mental Health Crisis Planning for Adults (Feb. 2016) - Download booklet, here.

• Mental Health Crisis Planning for Children (Feb. 2016) - Learn to recognized, manage, prevent and plan for your child's mental health crisis. Download booklet, here.

• Minnesota Health Care Providers Directory, here.

• Hennepin County 2015 Adult Mental Health & Chemical Health Services Directory, here.

Ramsey County Housing & Shelter Information - Coordinated Access to Housing and Shelter: 651-215-2262.